Privacy Policy

Last Updated: 30/10/2024

CtrlPrint (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website and services (“Services”), you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our Services.

1. Collection of Personal Information

We collect personal information necessary for us to provide our Services to you. This may include:

• Personal Details: Name, address, email address, phone number.
• Account Information: Username, password, and other registration details.
• Transaction Information: Payment details, billing addresses, order history.
• Artwork and Content: Any artwork or files you submit for printing.
• Communication
  Records: Emails, messages, or other communications between you and us.
• Technical Information: IP address, browser type, operating system, and browsing behavior collected via cookies and similar technologies.

2. Use of Personal Information

We use your personal information for the following purposes:

• Service Provision: To process and fulfill your orders, including printing and delivering your products.
• Account Management: To create and manage your account, authenticate your identity, and provide customer support.
• Communication: To send you order confirmations, updates, and respond to your inquiries.
• Improvement of Services: To analyze usage and improve our website and Services.
• Legal Compliance: To comply with legal obligations and resolve disputes.

Marketing Communications

• We will not use your personal information for advertising or marketing purposes unless you have expressly opted-in to receive such communications.
• Opt-In Consent: If you choose to subscribe to our email marketing, we may send you promotional offers, newsletters, and updates. You can withdraw your consent at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

3. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

• Service Providers: To third-party vendors who assist us in operating our business, such as payment processors, delivery companies, and IT service providers. These parties are required to handle your information in accordance with this Privacy Policy and the APPs.
• Legal Obligations: If required by law, regulation, or legal process, we may disclose your information to law enforcement agencies, regulatory bodies, or other authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner under the same privacy terms.

4. Data Security

• Protection Measures: We implement reasonable security measures to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
• Storage: Personal information is stored securely on our servers or those of our service providers, which may be located within Australia or in countries with equivalent data protection laws.
• Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

5. Access and Correction

• Access Rights: You have the right to request access to the personal information we hold about you. To do so, please contact us using the details provided below.
• Correction: If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, please contact us to request correction.
• Response Time: We will respond to your request within a reasonable time and in accordance with the APPs.

6. Cookies and Tracking Technologies

• Usage of Cookies: We use cookies and similar technologies to enhance your experience on our website, analyze usage, and for security purposes.
• Types of Cookies: These may include session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).
• Opt-Out: You can adjust your browser settings to refuse cookies, but this may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such sites. We encourage you to read the privacy policies of any linked websites you visit.

8. International Data Transfers

• Location of Servers: Our servers may be located in Australia or other countries that provide equivalent levels of data protection.
• Consent to Transfer: By providing your personal information, you consent to its transfer to and processing in countries outside Australia.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of the Services constitutes acceptance of the revised Policy.

11. Complaints and Inquiries

• Making a Complaint: If you believe we have breached the APPs or mishandled your personal information, you may make a complaint by contacting us using the details below.
• Resolution Process: We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

CtrlPrint
64 Lever Street, Albion, Queensland, Australia
Email: hello@ctrlprint.com.au
Phone: 1300 028 757