Privacy Policy

Last Updated: 30/10/2024

CtrlPrint (“we,” “us,” or
“our”) is committed to protecting your privacy and ensuring that your
personal information is handled responsibly. This Privacy Policy outlines how
we collect, use, store, and disclose your personal information in compliance
with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website and services
(“Services”), you agree to the terms of this Privacy Policy. If you
do not agree with any part of this Policy, please refrain from using our
Services.

1. Collection of Personal Information

We collect personal information necessary for us to provide
our Services to you. This may include:

• Personal
  Details: Name, address, email address, phone number.
• Account
  Information: Username, password, and other registration details.
• Transaction
  Information: Payment details, billing addresses, order history.
• Artwork
  and Content: Any artwork or files you submit for printing.
• Communication
  Records: Emails, messages, or other communications between you and us.
• Technical
  Information: IP address, browser type, operating system, and browsing
  behavior collected via cookies and similar technologies.

2. Use of Personal Information

We use your personal information for the following purposes:

• Service
  Provision: To process and fulfill your orders, including printing and
  delivering your products.
• Account
  Management: To create and manage your account, authenticate your
  identity, and provide customer support.
• Communication:
  To send you order confirmations, updates, and respond to your inquiries.
• Improvement
  of Services: To analyze usage and improve our website and Services.
• Legal
  Compliance: To comply with legal obligations and resolve disputes.

Marketing Communications

• We
  will not use your personal information for advertising or marketing
  purposes unless you have expressly opted-in to receive such
  communications.
• Opt-In
  Consent: If you choose to subscribe to our email marketing, we may
  send you promotional offers, newsletters, and updates. You can withdraw
  your consent at any time by clicking the “unsubscribe” link in
  our emails or contacting us directly.

3. Disclosure of Personal Information

We may disclose your personal information to third parties
in the following circumstances:

• Service
  Providers: To third-party vendors who assist us in operating our
  business, such as payment processors, delivery companies, and IT service
  providers. These parties are required to handle your information in
  accordance with this Privacy Policy and the APPs.
• Legal
  Obligations: If required by law, regulation, or legal process, we may
  disclose your information to law enforcement agencies, regulatory bodies,
  or other authorities.
• Business
  Transfers: In the event of a merger, acquisition, or sale of assets,
  your personal information may be transferred to the new owner under the
  same privacy terms.

4. Data Security

• Protection
  Measures: We implement reasonable security measures to protect your
  personal information from misuse, interference, loss, unauthorized access,
  modification, or disclosure.
• Storage:
  Personal information is stored securely on our servers or those of our
  service providers, which may be located within Australia or in countries
  with equivalent data protection laws.
• Retention:
  We retain your personal information only for as long as necessary to
  fulfill the purposes outlined in this Policy, unless a longer retention
  period is required or permitted by law.

5. Access and Correction

• Access
  Rights: You have the right to request access to the personal
  information we hold about you. To do so, please contact us using the
  details provided below.
• Correction:
  If you believe that any personal information we hold about you is
  inaccurate, incomplete, or outdated, please contact us to request
  correction.
• Response
  Time: We will respond to your request within a reasonable time and in
  accordance with the APPs.

6. Cookies and Tracking Technologies

• Usage
  of Cookies: We use cookies and similar technologies to enhance your
  experience on our website, analyze usage, and for security purposes.
• Types
  of Cookies: These may include session cookies (which expire when you
  close your browser) and persistent cookies (which remain on your device
  until deleted).
• Opt-Out:
  You can adjust your browser settings to refuse cookies, but this may
  affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We
are not responsible for the privacy practices of such sites. We encourage you
to read the privacy policies of any linked websites you visit.

8. International Data Transfers

• Location
  of Servers: Our servers may be located in Australia or other countries
  that provide equivalent levels of data protection.
• Consent
  to Transfer: By providing your personal information, you consent to
  its transfer to and processing in countries outside Australia.

9. Children’s Privacy

Our Services are not intended for individuals under the age
of 18. We do not knowingly collect personal information from children. If you
believe that a child has provided us with personal information, please contact
us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any
time. Changes will be effective immediately upon posting on our website. Your
continued use of the Services constitutes acceptance of the revised Policy.

11. Complaints and Inquiries

• Making
  a Complaint: If you believe we have breached the APPs or mishandled
  your personal information, you may make a complaint by contacting us using
  the details below.
• Resolution
  Process: We will investigate your complaint and respond within a
  reasonable timeframe. If you are not satisfied with our response, you may
  refer your complaint to the Office of the Australian Information
  Commissioner (OAIC).

12. Contact Us

For questions, concerns, or requests regarding this Privacy
Policy or our handling of your personal information, please contact us at:

CtrlPrint
64 Lever Street,
Albion, Queensland, Australia
Email: hello@ctrlprint.com.au
Phone: 1300 028 757